How can we help?

Yes. Standard shipping is free, with no minimum order value, to eligible destinations confirmed at checkout. Any optional delivery service and charge will be shown before payment. Free outbound shipping does not mean free change-of-mind return postage. All taxes and import duties are included in the price. See our shipping policy.

Check the latest status through the tracking link in your shipment confirmation. If tracking is delayed, the parcel appears missing or you are concerned about delivery, contact hello@sokynd-brand.com promptly with your order and tracking details. We will investigate and arrange the remedy required by applicable law. See our shipping policy.

Check your spam folder and the email address used at checkout. If you cannot find an order confirmation, email hello@sokynd-brand.com with your name, checkout email and order date so we can help locate the purchase. Do not assume an order is confirmed until you receive confirmation.

Our shipping policy explains eligible destinations, free standard shipping, destination-specific estimates, the noon order cutoff, tracking, cancellations and changes, delivery problems, taxes and import charges.

Contact hello@sokynd-brand.com with your order number and tracking details. We investigate lost or undelivered parcels with the carrier and arrange a replacement or refund as appropriate and required by law. Responsibility for goods in transit follows applicable law. See our shipping policy.

Contact hello@sokynd-brand.com when you notice the problem, with your order number and a description. Include photos where available and keep the goods and packaging if practical. Reporting later than seven days does not automatically remove your rights. We provide the repair, replacement, price reduction or refund required by applicable law and cover necessary return costs where required.

Email hello@sokynd-brand.com with your order number and explain what you ordered and what arrived. Photos help where available. We provide the remedy required by applicable law and cover necessary return costs for our errors. Contact support before arranging postage so we can explain the method and cost handling. See our refund policy.

Check your delivery address, any authorised safe place, delivery notice and whether someone at the address accepted the parcel. If it is still missing, contact hello@sokynd-brand.com with your order and tracking details. We investigate with the carrier; a delivered tracking status alone does not automatically close your claim.

Shipping charges, taxes collected by us and the order total are shown before payment. All taxes and import duties are included in the price, so you pay no additional customs fees on delivery. See our shipping policy.

The order cutoff is 12:00 noon in the Europe/Berlin time zone, including local daylight-saving changes (CET/CEST). Handling and transit business days are Monday to Saturday, excluding relevant public holidays. Orders after the cutoff may begin handling on the next business day. See our shipping policy.

Depending on the destination, local delivery may be handled by carriers such as:

• Germany: DHL Paket
• United States: USPS
• United Kingdom: Royal Mail
• Austria: Austrian Post
• Switzerland: Swiss Post

Available delivery destinations are shown at checkout. The carrier assigned to your parcel can vary by shipment and route. Your shipping confirmation and our tracking page show the delivery partner and available updates after dispatch. For help, email hello@sokynd-brand.com with your order details.

We offer free standard shipping to all 27 EU member states, Switzerland, Norway, the United Kingdom, the United States and Hong Kong. Availability for your address is confirmed at checkout. See our shipping policy.

For Germany, Austria, France, Italy, Spain and Portugal, handling is estimated at 1–2 business days plus 4–6 business days in transit: approximately 5–8 business days in total. For other available destinations, check the estimate for your address at checkout or contact us before ordering. The Germany/Austria/France/Italy/Spain/Portugal estimate does not apply to every country.

Business days are Monday to Saturday, excluding relevant public holidays. Estimates are not guaranteed arrival dates. After dispatch, we send a shipment confirmation and tracking details. See our shipping policy.

Email hello@sokynd-brand.com within 24 hours of ordering with your order details and cancellation or address-change request. We can make changes before dispatch, but cannot guarantee dispatch can be stopped once fulfilment begins. Contact us immediately about any other requested correction so we can confirm what is possible. Your statutory withdrawal rights remain unaffected.

After dispatch, we send a shipment confirmation with tracking details. Follow its link or visit our tracking page. Email hello@sokynd-brand.com with your order details if you cannot find the shipment email or need help.

Email hello@sokynd-brand.com, call +1 305-506-1393 or use our contact page. Include your order details if you need help with a purchase. Our company contact address is not necessarily a return destination; ask support for the correct return instructions.

Email hello@sokynd-brand.com within 30 days of delivery with your order number or other proof of purchase and the items you wish to return. A reason is optional. Use only the return destination confirmed by SOKYND support, then send the goods back within 14 days after notifying us. Pack securely and keep proof of postage; tracked postage is recommended. The optional return form and prior approval are not required for statutory withdrawal. See our return policy.

Our voluntary return period is 30 days from delivery. Notify us within that period, then send eligible goods back within 14 days after your notice. During the additional voluntary period, items must be unworn, unwashed and in original condition, with original tags where supplied; include packaging where possible. Direct exchanges are not offered: return for a refund and reorder your preferred size or style.

You pay direct return postage for change-of-mind or size-preference returns; international postage may be required. Ask support for the destination and obtain a carrier quote before purchase if needed. There is no restocking fee. We cover necessary return costs for faulty, damaged, incorrect or misdescribed goods. Statutory inspection, withdrawal and faulty-goods rights remain unaffected. See our return policy.

Contact hello@sokynd-brand.com promptly with your order details and a description; photos help where reasonably available. No 48-hour, seven-day or 30-day reporting deadline removes your statutory rights. We arrange the remedy required by applicable law, which may include repair, replacement, a price reduction or refund, and cover necessary return costs. Contact us before paying for a return so we can arrange it.

EU consumers have a legal guarantee of at least two years, subject to national law. Applicable UK rights, including the short-term right to reject faulty goods, are preserved. See our return policy.

We do not offer direct exchanges. Return an eligible item for a refund and place a new order for your preferred size or style. Our voluntary return period is 30 days from delivery; send the goods back within 14 days after notifying us. Remedies for faulty or incorrect goods remain unaffected. See our return policy.

Refunds use the original payment method unless you expressly agree otherwise. Store credit is never imposed instead of a refund you are entitled to receive. We aim to issue eligible refunds within seven days after receiving returned goods or sufficient proof of dispatch, subject to any earlier legal deadline.

For EU statutory withdrawal, reimbursement is due without undue delay and within 14 days after notice; unless we offer collection, we may wait for the goods or proof of sending, whichever comes first. Applicable UK deadlines and delivery-cost refund rules are preserved. Your payment provider may take approximately 7–10 business days to display an issued refund; this does not extend our deadline to issue it. Contact your payment provider and then us if it is missing. See our return policy.

Enter the code in the discount-code field at checkout and apply it before paying. Check that the order total shows the discount, and follow the promotion’s terms. If the code is not accepted, contact hello@sokynd-brand.com before ordering.

Available payment methods are displayed at checkout and may depend on your country, device and payment provider. Prices and payments currently use euros (EUR); your provider may charge for currency conversion. Review the currency and final order total before paying. See our payment policy.

Use the measurements and fit notes for the exact item, because sizes and fit vary across styles. For shoes, follow the specific pair’s guidance, including wider-foot and sock advice. If you fall between sizes or the chart is unclear, send hello@sokynd-brand.com the product link and your measurements before ordering; for shoes, include the length of both feet. See our size guide.

Wear light clothing and keep a soft tape measure level, close to your body without pulling tight. Measure chest or bust at the fullest part, natural waist at its narrowest part and hips at their fullest part. Check sleeve length, inseam or garment length where requested. For shoes, measure both feet heel to longest toe, wearing your intended socks, and use the longer measurement. Compare with the chart for the exact product. See our size guide.

Compare your measurements with the size chart, options and fit notes for the exact product. Product-specific information takes priority over general conversions, and body, garment, foot, insole and outsole measurements are different. Our size guide covers clothing and women’s shoes. Contact us with the product link and your measurements if you need help.

Check the product listing for its description, material information, size options and fit notes. Product-specific details take priority. If anything is unclear, contact hello@sokynd-brand.com with the product link before purchasing.